Infosys is a global leader in providing next-gen and technological advanced digital services and consulting to its customers. The company slew a series of announcements including a partnership with Genesys and the launch of the Cognitive Email Workbench solution.
Infosys announced its partnership with Genesys. The joint venture of both companies will be used to expand customer experience and contact center offerings. The companies will deliver high-end innovations and mission-critical support so that organizations can provide curated customer service experiences.
Infosys CEO Salil Parekh commented over this news saying “This partnership will unlock significant value for both our companies. It will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions.”. “Now, more than ever, customers expect flexible and reliable support in the channel that best suits their preference. Together, we will be able to deliver that support and serve the evolving needs of our combined customer bases,” said Parekh. Read the full post here.